Frequently Asked Questions
Where do you deliver?
Our current delivery area is the 50 U.S. states and Washington, D.C. International destinations, U.S. territories, and military addresses are not currently included.
Is shipping free?
Yes. Standard shipping for the products currently available in our store is free, with no minimum order. Applicable sales tax is calculated at checkout. Government-assessed import duties or taxes, if applicable to an internationally dispatched package, are separate. See Shipping & Delivery.
Where will my items ship from?
Our current assortment ships from China. Your purchase and order support are handled by Furball Central.
How long does delivery take?
Allow approximately 1–3 business days for processing, up to 5 during peak periods, plus an estimated 10–15 business days in transit after the carrier receives the package. These are estimates, not guarantees; customs and peak-season delays can extend them. Expedited shipping is not offered. Contact us before ordering when delivery by a holiday or other specific date matters.
Will everything arrive together?
Not necessarily. Different items may ship separately with separate tracking details.
How do I choose a package or style?
Match the selected option to its photo and package description. The paw-fur trimmer has a trimmer-only kit and a kit with a separate nail clipper; the powered trimmer itself is for fur, not nails. Cat-teaser pictures show different available styles, not one package containing all styles.
Can I choose the lick mat's color?
No. The silicone lick mat is supplied in a randomly selected color. Each purchase includes one mat, not all of the colors shown. A particular color cannot be requested or guaranteed.
How do I track my order?
Use the tracking details in your shipping notification when available. Contact us with your order number if tracking is missing or a delivery is late.
Can I cancel or return an item?
Contact us immediately for cancellation requests. Inspect deliveries and report damage, a defect, or a wrong item promptly. Change-of-mind returns are not automatically guaranteed. Do not send a return without instructions. Read Returns & Order Help.
How can I contact you?
Use our Contact page or email michael@furballcentral.com. Include your order number when applicable, but never send payment-card details or passwords.