Returns & Order Help

Updated September 24, 2026.

Contact Furball Central for order help

Email michael@furballcentral.com with your order number and a description of the issue. Furball Central handles support for your purchase.

Damaged, defective, incorrect, or missing items

Inspect your delivery and report a problem promptly, preferably within 30 days of delivery so we can investigate and help resolve it. Where available, include clear photos of the item, packaging, and shipping label; a short video can help show an operating fault. Keep the packaging while we review the issue. This requested reporting period does not reduce your applicable legal rights.

We will review the issue and arrange the appropriate replacement, refund, or other resolution in accordance with your applicable consumer rights.

Do not send a return without instructions

The address printed on a parcel is not automatically an authorized return address. Contact Furball Central first. We will confirm whether a physical return is needed and give the correct instructions. For an approved faulty, damaged, or incorrect-item claim requiring a return, we will arrange or cover reasonable authorized return shipping; please do not pay for shipping before receiving instructions.

Change-of-mind requests

We do not offer a blanket change-of-mind return guarantee. Except where required by law, these requests are reviewed individually because item eligibility and return arrangements vary. Contact us before purchasing when this is important to your decision.

If a discretionary return is approved, we will confirm the destination, required item condition, return-shipping responsibility, and proposed refund before you send anything.

Cancellations and address changes

Contact us as soon as possible. We will check whether your order can still be changed or canceled. Requests cannot be guaranteed after processing or dispatch, without restricting rights provided by applicable law.

Refunds

We will confirm the amount and promptly submit an approved refund to the original payment method where possible. Your payment provider determines when the credit appears. Contact us if it has not arrived after your provider's advised processing period. Refunds required by law will be handled within the applicable timeframe.

For delivery delays, see Shipping & Delivery. Nothing in this policy removes any consumer rights that cannot lawfully be excluded.