Shipping & Delivery
Updated September 24, 2026.
Free standard U.S. shipping
Standard shipping is free for the products currently available in our store, with no minimum order. Our current delivery area is the 50 U.S. states and Washington, D.C. International destinations, U.S. territories, and military addresses are not currently included. Expedited shipping is not offered. Availability is subject to the selected item and a deliverable address.
Prices are in U.S. dollars. Applicable sales tax is calculated at checkout. Free shipping refers to our shipping charge; government-assessed import duties or taxes on internationally dispatched items, if applicable, are separate and are not included. Review your order total before payment.
Where products ship from
Our current assortment ships from China. A U.S. delivery address does not mean an item ships from a U.S. warehouse. Furball Central is your point of contact for all order and delivery questions.
Processing and estimated transit
Allow approximately 1–3 business days for processing after an order is accepted for fulfillment. Processing can take up to 5 business days during peak periods. Plan for approximately 10–15 additional business days in transit after the carrier receives the package.
These are estimates, not guaranteed arrival dates. Stock changes, customs, weather, and peak-season carrier volumes can extend delivery. Please contact us before ordering when delivery by a holiday or another specific date matters. Delivery information provided for an existing order is not replaced by later changes to our assortment.
If we cannot meet a stated shipment timeframe, or cannot ship within 30 days when no timeframe was stated, we will notify you and provide the delay-consent, cancellation, and prompt-refund options required by applicable law. Nothing in this policy limits your applicable consumer rights.
Tracking and separate packages
Different items may arrive separately, with separate tracking details. Your shipping notification will include tracking when available. A label can appear before the carrier's first scan. Contact us when an expected delivery is late or tracking has stopped updating.
Order changes and problems
Check your address before payment. Send correction or cancellation requests immediately; changes cannot be guaranteed after processing begins. For a missing, damaged, or incorrect delivery, contact michael@furballcentral.com with your order number and the details.
Keep the packaging and shipping label. Do not send a return without instructions. Read Returns & Order Help, or use our Contact page.