Suction-Cup Cat Teaser Toy

Updated September 24, 2026.

Free standard U.S. shipping

Standard shipping is free for the products currently available in our store, with no minimum order. Our current delivery area is the 50 U.S. states and Washington, D.C. International destinations, U.S. territories, and military addresses are not currently included. Expedited shipping is not offered. Availability is subject to the selected item and a deliverable address.

Prices are in U.S. dollars. Applicable sales tax is calculated at checkout. Free shipping refers to our shipping charge; government-assessed import duties or taxes on internationally dispatched items, if applicable, are separate and are not included. Review your order total before payment.

Where products ship from

Our current assortment ships from China. A U.S. delivery address does not mean an item ships from a U.S. warehouse. Furball Central is your point of contact for all order and delivery questions.

Processing and estimated transit

Allow approximately 1–3 business days for processing after an order is accepted for fulfillment. Processing can take up to 5 business days during peak periods. Plan for approximately 10–15 additional business days in transit after the carrier receives the package.

These are estimates, not guaranteed arrival dates. Stock changes, customs, weather, and peak-season carrier volumes can extend delivery. Please contact us before ordering when delivery by a holiday or another specific date matters. Delivery information provided for an existing order is not replaced by later changes to our assortment.

If we cannot meet a stated shipment timeframe, or cannot ship within 30 days when no timeframe was stated, we will notify you and provide the delay-consent, cancellation, and prompt-refund options required by applicable law. Nothing in this policy limits your applicable consumer rights.

Tracking and separate packages

Different items may arrive separately, with separate tracking details. Your shipping notification will include tracking when available. A label can appear before the carrier's first scan. Contact us when an expected delivery is late or tracking has stopped updating.

Order changes and problems

Check your address before payment. Send correction or cancellation requests immediately; changes cannot be guaranteed after processing begins. For a missing, damaged, or incorrect delivery, contact michael@furballcentral.com with your order number and the details.

Keep the packaging and shipping label. Do not send a return without instructions. Read Returns & Order Help, or use our Contact page.

Updated September 24, 2026.

Contact Furball Central for order help

Email michael@furballcentral.com with your order number and a description of the issue. Furball Central handles support for your purchase.

Damaged, defective, incorrect, or missing items

Inspect your delivery and report a problem promptly, preferably within 30 days of delivery so we can investigate and help resolve it. Where available, include clear photos of the item, packaging, and shipping label; a short video can help show an operating fault. Keep the packaging while we review the issue. This requested reporting period does not reduce your applicable legal rights.

We will review the issue and arrange the appropriate replacement, refund, or other resolution in accordance with your applicable consumer rights.

Do not send a return without instructions

The address printed on a parcel is not automatically an authorized return address. Contact Furball Central first. We will confirm whether a physical return is needed and give the correct instructions. For an approved faulty, damaged, or incorrect-item claim requiring a return, we will arrange or cover reasonable authorized return shipping; please do not pay for shipping before receiving instructions.

Change-of-mind requests

We do not offer a blanket change-of-mind return guarantee. Except where required by law, these requests are reviewed individually because item eligibility and return arrangements vary. Contact us before purchasing when this is important to your decision.

If a discretionary return is approved, we will confirm the destination, required item condition, return-shipping responsibility, and proposed refund before you send anything.

Cancellations and address changes

Contact us as soon as possible. We will check whether your order can still be changed or canceled. Requests cannot be guaranteed after processing or dispatch, without restricting rights provided by applicable law.

Refunds

We will confirm the amount and promptly submit an approved refund to the original payment method where possible. Your payment provider determines when the credit appears. Contact us if it has not arrived after your provider's advised processing period. Refunds required by law will be handled within the applicable timeframe.

For delivery delays, see Shipping & Delivery. Nothing in this policy removes any consumer rights that cannot lawfully be excluded.

Check the selected option and package contents. Need an exact measurement, compatibility detail, or delivery requirement confirmed? Ask before ordering.

Contact Furball Central